Betwinner Customer Support

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18 October, 2023 (updated 6 May, 2024)
7 Minutes to read

BetWinner is one of the most visited online resources among Kenyan bettors. It beckons with a cosmic choice of sports, events, and markets. But what about the bookie’s support service? Is it top-level as well? Read on to find out.

A Word About BetWinner

A Word About BetWinner

Whatever sport you enjoy, you’re more than likely to discover it in the sportsbook. The platform features football, cricket, basketball, tennis, baseball, volleyball, and dozens of other disciplines.

You can place single wagers, accumulators, and advancebets on scheduled matches and live games. High-quality broadcasts are also there.

The company facilitates betting experience through mobile apps, fast payments, bonus offers, and a robust KYC policy. And if you want to know what else the sportsbook holds, check out an in-depth review about BetWinner.

Can You Make Do Without Support?

Theoretically, yes. But you never can tell. You can be an experienced punter and platform expert and may still need help or advice from BetWinner support. Here are some of such cases.

  • Login problems;
  • Personal data editing;
  • Identity verification;
  • Self-exclusion service;
  • Bonus provision;
  • Refund requests;
  • Delayed payouts.

In addition to the above, you can contact the support team with questions the platform’s FAQs and terms and conditions do not address.

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Channels for Seeking Assistance

Betwinner Channels for Seeking Assistance

BetWinner Kenya customer care works without breaks and weekends. So you don’t have to wait for appointment hours; you can seek help immediately when you have a problem or inquiry. And you can do it in several ways. 

Call Center

The helpline is a traditional way of communication but may be slightly outdated in the age of ubiquitous internet and messengers. Its biggest drawback is the potential wait time. 

Nevertheless, a telephone conversation allows you to report your concerns by voice, which may be more convenient for certain players than writing. The BetWinner contact number is

0800211266 0800221368

Email Service

Email is another conventional communication channel. It comes in quite handy for lengthy messages with lots of details and files attached. But it may take customer service some time to reply.

Helpfully, the bookmaker doesn’t stick to just one email address but utilizes several ones based on the type of request.

Chat Room

When you hit the betting operator’s website, you may notice the “ASK A QUESTION” box down the right side of the page. Clicking on the double arrow will expand the FAQ section.

Then, you can search for the question of your interest or push the “Call consultant” button and type your query into the live chat room. A support staff member will respond to your message right away.  

Online Form

You don’t have to log into your account to message the operator. You can use the online feedback form right on the platform. Just go to “Contacts” and enter your name, email, and note.

Also, remember to tick the box to confirm your consent to data processing before submitting the form.


If you don’t want to hang on the line, you can order a callback. There’s a phone icon in the upper right corner of the desktop website. Clicking on the icon will open a window where you need to input your name and number to contact you.

Your callback request is sent for review once you hit the “ORDER A CALLBACK” button.

Quickest Way to Solve an Issue

Betwinner Quickest Way to Solve an Issue

The fastest way to get in touch with BetWinner customer service in Kenya is via live chat. Online consultants are on call and quick to react whenever you need them. The chat is a relevant feature, and the response time is excellent.

Sadly for punters who bet from smartphones, the live chat widget is missing from the bookie’s mobile products. The app users can reach the support via the respective menu tab.

Is BetWinner on Social Media?

The gambling company is active on social media and is present on various platforms. So, you can also ask your questions via social networks and messengers.


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