1xBet Customer Support & Contacts in Kenya

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8 September, 2023 (updated 15 May, 2024)
10 Minutes to read

About 1xBet

Let’s start with a short overview of the bookmaker itself. 1xBet is a significant global betting and gambling platform and one of the most well-known bookies on the market. It has roots in Eastern Europe and was founded in 2007. Initially, just a tiny bookmaker operating in a few nations, the business swiftly but steadily gained popularity. Eventually, the bookmaker totally stole the spotlight on the online betting market.

1xBet is constantly offering the newest and best features, engaging in active marketing strategies, and securing sponsorships from well-known teams. No wonder this bookmaker is dearly loved by its customers. We have an elaborate 1xBet review, which reveals all the secrets of the bookie.

However, in this article, we will discuss the cornerstone of any betting platform, its customer service.

Customer Care Matters

1xBet Customer Care Matters

Being the only liaison between the bookmaker and the punter, efficient customer service is paramount. Customer care can make or break a bookie and its clients depending on how well or poorly it is provided. 

Bad customer service will cause a bookmaker to lose customers, which lowers revenue. However, providing excellent customer service can really make a difference. Existing clients will feel appreciated, so they may recommend the bookmaker to their friends and family by word of mouth. It doesn’t necessarily have to be someone going above and beyond. Simply listening to clients’ complaints and concerns while providing a fair and helpful response can go a long way. Customers love to be heard and feel even better when they believe you are on their side. Therefore, if a bookmaker executes this correctly, it might be a terrific selling point.

Look for reviews online if you’re wondering where to find these reputable bookmakers who value their clients. Check reviews created not by professional bloggers but rather by actual customers. As real customers of numerous Kenyan bookmakers, we can totally recommend 1xBet in terms of their excellent customer care service.

1xBet Customer Care

1xBet Customer Care

1xBet can boast one of the most efficient and well-liked customer care teams among all Kenyan bookmakers. If you need assistance with a wagering transaction, a technical problem, or a question about your account, contact 1xBet customer service. Along with its support staff, the betting organization also has a comprehensive FAQ section that addresses a wide range of issues, including account details, deposit and withdrawal choices, and betting guidelines.

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Communication Channels

1xbet provides a variety of communication channels so that clients can contact them in a way that is simple, adaptable, and convenient for them. The live chat option is one of the most well-liked and effective ways to get in touch with customer service. This option is particularly practical because you can chat with a person and get any problem you may have resolved fast. They have knowledgeable and skilled live chat assistance, so they can handle any problems you might encounter. Additionally, their live chat agents are accessible around-the-clock. Calling 1xBet is yet another technique to get in touch with them. Their phone lines are open 24/7 to answer any questions you may have. Plus, you can send them an email, a letter, or a message through their social media sites.

To check if there is a solution to the problem you are experiencing, we advise you to first glance over their frequently asked questions page. You will discover that the majority of the time, other customers may have encountered a similar problem, and 1xBet managed to provide a comprehensive solution. 

Anyway, we will list all the communication options below.

Via Live Chat

Finding the “Ask a Question” window on the homepage screen’s bottom right is all it takes to start a live chat with a 1xBet agent. If your issue is not addressed in the commonly asked questions and answers that appear when you press on that window, simply tap  “Call a Consultant” in the message box and enter your query in the chat window that appears. Live chat is more practical for urgent and time-sensitive concerns.

Via Phone

Support from call centers is more suitable for those who value face-to-face interaction. Having access to call center experts around-the-clock is a huge benefit. You can reach them by calling +234 08000077777 on your phone. You can call customer service via phone with a variety of inquiries and concerns. When you place live bets or have urgent issues, the 1xBet call center is extremely helpful.

Via WhatsApp

WhatsApp is maybe one of the most popular messengers nowadays. Luckily, you can reach 1xBet customer support via Whatsapp as well. The contact number is +254 702 400 200.

Via Email

1xBet offers a couple of alternative email addresses for its customers. Each email is available for a variety of questions and problems. You may see each of them listed in the list below, along with their intended use.

General inquiries and public relationsinfo-en@1xbet-team.com
Security departmentsecurity-en@1xbet-team.com
Advertising, partnership, and financial departmentaccounting@1xbet-team.com
Privacy policypolice@1xbet-team.com

Via Facebook

Since Facebook is a hugely popular social network, it shouldn’t come as a surprise that many reputable bookmakers have an official presence there. You can talk to 1xBet Kenya about your problems by using Facebook. You can address any complaints or queries there.

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Special Form for Complaints

In addition to these mailing addresses, you may have the chance to submit a form for comments or complaints about businesses and services. 1xBet recommends a query form you may complete and submit if you have problems or ideas. Here is a short tutorial on how to accomplish it.

  1. Check the section “Contacts.”
  2. Navigate to the form titled “Any questions or suggestions?”
  3. Enter your name and email in the form, then describe your problem in the space provided.
  4. Verify that you are not a robot and tap “Send.”
  5. You will receive your feedback within 24 hours.

Which Queries Are Usually Handled by Customer Care?

1xBet Which Queries Are Usually Handled by Customer Care?

Customer care managers work around the clock and handle a wide range of issues. Some problems are solved automatically via the FAQ section in the live chat. The 1xBet customer support team processes the rest. Below are the most common issues punters face.

The System Won’t Let Me Log In

This issue is pretty common. Check your credentials and your internet connection. Sometimes, you need to turn off your VPN app. There also might be some technical issues with the platform. In any case, customer care managers will help you solve this problem in no time.

How Can I Use My Bonus Properly?

You can seek answers from customer support. However, 1xBet shares quite detailed terms and conditions for their bonuses and promo deals that you can find on the website or inside the knowledge base.

The Website Is Not Loading

Most issues are either caused by your connection or the website itself. It can be maintenance issues or random lags. Try restarting the website in a couple of minutes.

Is 1xBet Safe?

Is 1xBet Safe?

The company is safe because it is a registered and regulated entity. Thanks to their website’s encryption and SSL certification, the information and data you supply will be safe and secure. If you win anything, the money is automatically deposited into your account, and you can withdraw it using one of the several alternatives they offer.


1xBet Conclusion

An efficient and swift customer care service is an absolute must for every betting platform that wants to provide comprehensive and engaging betting and gambling experiences. We can all agree that it is essential for any business to look out for its clients, invest in delivering excellent client service, and pay attention to its employees. Customer service must be given top priority, and bookmakers must invest in creating effective customer care initiatives. Doing so will position them as market leaders and build a devoted customer base. Thankfully, 1xBet Kenya has this aspect covered: there are several simple methods to contact customer service and get immediate answers to your questions.


How does 1xBet customer care work?
You can reach the 1xBet customer support managers 24/7 via several channels. If you have any common issues, try typing your query in the live chat window and see if any helpful prompts will pop up.
How do I email the 1xBet security team?
You can contact the 1xBet security department by email at security-en@1xbet-team.com. Alternatively, you can utilize the feedback form on the 1xBet website.
Is 1xBet legal in Kenya?
Yes, it is. You can rest assured that your personal details and your money are totally safe with 1xBet.
How can I contact 1xBet customer support?
You can use any of the channels, including email, phone, live chat, and WhatsApp.

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